From Output Compliance to Public Trust: Rethinking PSO Governance in Indonesia’s Digital Transformation Era
DOI:
https://doi.org/10.36574/d4cwv414Keywords:
agency theory, PSO governance, public accountability, state-owned enterprise, development planning, public information policyAbstract
The press sector Public Service Obligation (PSO) remains under researched from an Agency Theory perspective. Using qualitative methods this paper examines the principal-agent relationship between Komdigi and LKBN ANTARA in the Governance of PSOs through analysis of official documents, interviews, and public survey perception. It found a significant concept, although budget realization was nearly perfect (100%), Public awareness of PSO Media remains low (12.22%). This study contributes the literature on Agency Theory by being the first systematic application to the press sector PSO, introducing the concept of 'Output Compliance-Outcome Legitimacy Gap', and proposing 'public trust metrics' as complementary performance indicators.
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